Privacy Policy
1. Introduction
AutoPart Direct values your privacy. This policy explains how we collect, use, and protect your personal information when you:
- Submit engine requests through our online forms
- Purchase engines or arrange core returns
- Communicate with our team or customer service representatives
By using autopartdirect.com, you agree to the terms of this policy.
Contact details:
Email: info@autopartdirect.com
We may work with third-party services such as freight tracking providers (DHL, UPS, FedEx) and secure payment processors (Visa, Mastercard, Discover, AMEX, Bank Wire, ACH).
Any updates to this policy will be posted here along with a “Last Updated” date. If we make significant changes, you will be notified via email at least 30 days before they take effect.
2. Information We Collect
We collect personal details such as your name, email, phone number, and business address through form submissions or phone calls. We may collect vehicle information including make, model, year, VIN, and engine specifications through request forms or consultations.
Payment information, including credit card details, is processed securely via Visa, Mastercard, Discover, AMEX, Bank Wire, or ACH during checkout.
Technical information such as IP address, browser type, device ID, and cookies may be collected through website analytics tools like Google Analytics.
For core returns, we may collect photos, condition reports, and shipping details through email or portal uploads.
3. How We Use Your Information
We use your information to process engine requests and quotes, fulfill orders and arrange shipping, manage warranties and core returns, send order updates via SMS or email, improve our website and user experience, and prevent fraud in compliance with legal requirements.
4. Information Sharing
We do not sell your personal information. We share it only when necessary with freight carriers (DHL, UPS, FedEx) for delivery purposes, payment processors for secure transactions, service providers for IT support or CRM tools (with data anonymized when possible), or legal authorities if required by law.
5. Data Security
We use SSL/TLS encryption for data transmission and AES-256 encryption for storage. Access to personal data is limited to trained employees. We conduct annual penetration tests and will notify affected individuals within 72 hours in the event of a data breach.
6. Your Rights (CCPA/CPRA & GDPR)
You have the right to request a copy of your data, ask us to delete non-essential information, opt out of marketing communications, correct inaccuracies, and exercise these rights without discrimination.
Requests can be sent to:
Email: info@autopartdirect.com
7. Cookies and Tracking
We use essential cookies for site functions such as forms and checkout, which cannot be disabled. Analytics cookies from Google Analytics help us understand website traffic and can be disabled via our cookie banner. Advertising cookies for Google Ads/PPC retargeting can be managed in your Google Ad Settings.
8. Third-Party Links
Our website may include links to external sites such as freight tracking services, secure payment gateways, or instructional videos on core returns. We are not responsible for the privacy practices of these third parties.
9. Children’s Privacy
We do not knowingly collect information from anyone under 16 years of age. If such data is collected by mistake, it will be deleted immediately.
10. Policy Updates
We will post updates to this policy on this page with a revised “Last Updated” date. Major changes will be communicated via email at least 30 days before taking effect.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: info@autopartdirect.com Phone: (000) 000-0000
Hours: Monday–Friday, 8:00 AM – 6:00 PM EST